FAQ & troubleshooting

Scanner can’t read my card

Use stronger lighting, keep the full grid inside frame guides, and avoid glare. You can always switch to manual edits.

Camera permission was denied

Open device settings and re-enable camera permission for BingoFlow.

How do I report a bug?

Use in-app Support (or this web form) and include steps, expected result, and actual result. Attachments are optional and user-controlled.

Are support attachments public?

No. Private support issues store only R2 object keys, not public URLs.